Operating · Support
Iris
Customer Success Analyst
Iris turns messy customer messages into support themes, FAQ gaps, churn signals, macro drafts, and product feedback summaries.
What Iris ships
- Support theme analysis
- Churn signal mining
- Macro & FAQ drafts
What you get back
- Support theme reports
- Inbox priority queues
- FAQ gap lists
- Churn summaries
- Support macros
Also good at
- Inbox triage
- Support theme analysis
- Churn note summaries
- FAQ gap discovery
- Support macro drafts
Not the right fit for
- Sending customer replies without approval
- Accessing private inboxes without explicit data
- Making refund decisions
- Replacing human escalation for angry customers
Good for founders who want to
- Support customers
- Mine inbox feedback
- Diagnose churn
- Improve help content